Refund & Cancellation Policy

Free trials

Eligible subscriptions include a three-day trial. Cancel before the trial ends and the subscription will not renew into a paid period. A trial can also end when its included generation allowance is used. The checkout page shows the plan, billing interval, amount, and renewal timing before you confirm.

Cancellation

To cancel, contact us at the support address below. Cancellation stops future renewals; access remains available through the end of the current paid period unless the account is suspended for fraud or abuse.

Refunds

Because Storescreens supplies immediately available digital generation capacity, payments are generally final once credits have been used or generation has started. This does not limit any mandatory consumer right. We refund duplicate charges, billing errors, and amounts that applicable law requires us to refund. If the service materially failed and no usable output was delivered, contact us promptly so we can investigate and, where appropriate, restore credits or issue a full or partial refund.

EU/EEA and UK consumers

By requesting immediate access at checkout, you ask us to begin providing the digital service during any statutory withdrawal period. Where the law permits, a refund may be reduced by the proportion of service or generation capacity already supplied or used. Nothing in this policy removes rights that cannot legally be waived.

Billing questions and disputes

Contact support@storescreens.ai before opening a payment dispute so we can review the charge, usage records, and any technical issue. Please include the account email, charge date, and amount. We keep checkout acceptance, login, generation, credit, and delivery records to investigate billing claims and respond to payment disputes with accurate evidence.